🌟 Introduction
You are the first smile guests see and the last impression they take home! As a Front Office Assistant, you’ll be the heart of our hotel’s operations—handling check-ins, solving guest requests, and creating welcoming experiences that keep travelers coming back.
Why You’ll Love This Role:
✔ Entry to Hospitality – Perfect start for your hotel career
✔ Fast-Paced & Fun – Every day brings new people and stories
✔ Growth Opportunities – Learn skills to become a Supervisor or Guest Relations pro
📋 Key Responsibilities
📌 Guest Service (Your Top Priority!)
- Greet guests with a warm, professional welcome
- Process smooth check-ins/check-outs (target: under 3 minutes)
- Answer guest questions about rooms, amenities, and local areas
- Handle simple requests (extra towels, wake-up calls, taxi bookings)
- Escalate complex issues to supervisors when needed
- Remember repeat guests’ names when possible
- Give personalized recommendations for restaurants/attractions
- Thank every guest by name at checkout
- Keep the lobby area tidy and welcoming
- Smile even during busy times!
💻 Front Desk Operations
- Use the Property Management System (PMS) to book rooms
- Print and organize key cards correctly
- Update room statuses (clean/dirty/out of service)
- Handle walk-in reservations efficiently
- Process group check-ins with guidance from supervisors
- Manage late check-outs & early arrivals politely
- Verify guest IDs and payment methods securely
- Follow cash handling procedures exactly
- Keep the front desk supplies stocked (pens, key cards, etc.)
- File registration cards properly
💰 Payments & Billing
- Process credit card payments securely
- Explain room charges clearly to guests
- Handle cash transactions accurately
- Post incidental charges (mini-bar, damages) correctly
- Assist with foreign currency exchange (if applicable)
- Print folios for guests at checkout
- Report billing issues to accounting
🛎️ Team Support
- Help bell staff during busy arrivals
- Relay housekeeping requests promptly
- Update maintenance issues in the logbook
- Cover short breaks for colleagues
- Attend daily team briefings
- Share guest feedback with supervisors
📱 Technology & Systems
- Learn basic PMS functions (check-in, check-out, reports)
- Troubleshoot printer/key card issues
- Use the hotel phone system professionally
- Follow PCI compliance rules for payments
🆘 Safety & Security
- Keep guest information confidential
- Follow emergency procedures (fire, medical, etc.)
- Monitor lobby security and report concerns
- Secure valuables in safety deposit boxes
📝 Administrative Tasks
- File registration cards daily
- Update guest history notes in PMS
- Complete shift checklists thoroughly
- Pass on important notes to the next shift
🌟 Going Above & Beyond
- Offer umbrellas on rainy days
- Remember special occasions (birthdays, anniversaries)
- Provide complimentary water to arriving guests
- Suggest upgrades when available
- Always end interactions positively
✅ Who We’re Looking For
✔ Friendly & Outgoing – You love talking to people!
✔ Detail-Oriented – You double-check room assignments and bills
✔ Tech-Savvy – Comfortable learning new software
✔ Reliable – Always on time for shifts
✔ Team Player – Happy to help colleagues
No experience? No problem! We provide full training.
✨ Perks & Benefits
- Free meals during shifts
- Uniform provided
- Employee discounts on stays
- Fun team events
📩 How to Apply
We care more about attitude than experience! Send us:
- Your resume (or just tell us about yourself)
- A short note on why you’d love this job
- (Optional) Your best customer service story
Join our team and start your hospitality journey today!